“Wouldn’t stay again. Owner apparently doesn’t care about guests.”
When we arrived, the staff was wonderful, but the next morning a different team was on duty. We had no hot water for a shower, and when we called the front desk they said they could relocate us. My belongings were scattered and I was ready to shower; I asked for a refund and was denied. Later, a front desk staff member told me to turn the knob to cold, yet the hot tap was cold and the cold tap was hot. By then my husband and I were dressed and almost leaving. I asked for a refund again and was denied, then offered a 10% discount. When we requested a senior discount at check‑in, it was also denied, and they claimed renovations were underway. No notices or signs mentioned the water issue or renovations. The owner refused to give us a refund, and after speaking with no resolution, they only told us to contact the hotel.
Thomas·Vor 3 Monaten