“Horrible”
We had an extremely disappointing experience at DLG Hotel, Da Nang, far below a 5‑star rating. Upon arrival, the room door wouldn’t open, forcing us to wait almost an hour for an engineer to fix it. Inside, neither the air conditioning nor the safe worked. Despite repeatedly asking for a room change, the reception initially said no rooms were available, and after several arguments we were finally given a new room, which was no better: the safe still didn’t work and the AC failed again. The engineer claimed 25 °C was the lowest it could go, which was absurd, and this problem recurred nightly. The reception staff were indifferent, even joking about the situation instead of taking it seriously, showing no urgency, accountability, or genuine concern. A stay should be relaxing, not a daily struggle with faulty facilities and wasted holiday time. I advise everyone to stay away from this hotel. Apart from its location in Da Nang, it offers almost nothing in terms of service or guest experience. Calling it a 5‑star hotel is a joke; it doesn’t even deserve one star. The service, the air conditioning, and the overall condition of the hotel are run down.
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