Swiss Heaven Sharming Inn Hotel - Couples & Families Only

Thanks to the hotel team for the stay, a big thank you to the guy at reception named Abanoub, who helped us check in quickly and guided us to the right places, he was very friendly and helpful! Special thanks to Romen for the service, for the trust, for staying in touch with us and even helping order food. Overall everything was good!

Andrey·Vor einem Monat

“Відпочивали з 25 вересня - 2 жовтня Територія - маленька, компактна, близько є магазини та все що потрібно. Проте стара”

Friends were supposed to arrive for one night, they booked through Booking and got instant confirmation. When they got to the hotel, they were told there were no vacant rooms and that the hotel didn’t care about what they had booked. Because the cancellation was paid, we couldn’t cancel the reservation, and the next day the hotel marked our booking as no‑show. That evening we had to put the friends in a nearby hotel, although maybe that was better.

Dmytro·Vor einem Monat

The pool shape was nice. The cleanliness was never acceptable and the photos are not related at all.

Mustafa·Vor einem Monat

“I really don’t understand where the high rating comes from, terribly rude staff, horrible food.”

The room had a big bed and a single bed, nothing else. Daily room service only made the bed and took out the trash; floors stayed dirty and towels were not fresh. The staff was mediocre overall, with some nice people, but the receptionists were awful—one was extremely rude. At check‑in he demanded I speak Russian, even though I’m from Moldova and my husband is Chinese and doesn’t speak Russian. After checking out I returned to collect my AirPods, which I had left on the bed, and the FindMy app still showed them at the hotel. I explained the situation and asked for help, but he started zooming in and out on the map and argued that they weren’t in the hotel, switching to Russian and being very rude. My husband couldn’t understand him. Another receptionist asked what was going on; after five minutes they found my AirPods, so it wasn’t a big deal to ask the team a question. The food was terrible, especially the “included breakfast.” I didn’t expect a Michelin‑star restaurant in a 4‑star hotel, but the quality was impossible to eat: poor ingredients, fake cheeses and sausages, palm‑oil spreads, and scrambled eggs that tasted like starch. Vegetables didn’t look fresh at all.

Elena·Vor einem Monat

I want to thank the Swiss hotel for their care and attention; I’m grateful and will recommend it to everyone when I return home, and if I come back to Cairo I’ll choose the Swiss hotel again; we appreciate the help from reception staff Abanoub and manager Mr. Ashraf throughout our stay 🙏🙏

Rafet·Vor 5 Monaten