“Experiência Inaceitável: Quarto Sujo, Tipologia Errada e Proprietário Hostil”
My stay was a nightmare and the worst experience I’ve ever had in accommodation. I booked a room with a double bed and a private WC, confirmed explicitly by the owner over the phone before my arrival. Major failures on arrival: the room assigned to me had four single beds (photo attached), not the promised double bed. Even worse, the WC was in a deplorable state: the toilet had yellowish, dirty water with fecal traces (I’m not attaching photos out of respect for others), and the shower cabin also had visible signs of use. The wardrobe had no doors. Hostile treatment from the owner: when I confronted him, instead of an apology I got denial and hostility. He refused to take responsibility, accused me of wanting to blame him, and tried to move me to another room whose beds were still unfinished and visibly used. This proves none of the vacant rooms were clean, yet both were offered to me. Disastrous time management: I had to wait more than 1 hour and 15 minutes on the street for the room to be cleaned, which happened almost 3 hours and a half after I had made the reservation and called to confirm it was on the way. The owner even tried to blame a “part‑time” person for the mess, which is not an excuse for running a business. The TV in the room only worked when connected to my phone, because the owner claimed the operator service was “more expensive.” In short: lack of professionalism, basic cleanliness, and an arrogant, defensive owner who blames customers for his own mistakes. They took over an hour to clean a room that should have been ready when I booked it. The only positive is that the room was eventually cleaned, but the experience was anything but peaceful. I do not recommend.
RafaelVor einem Monat