The staff and their response time - we booked 5 nights and when we got to the room realized it was 2 stories with steep stairs separating the living area and the rooms, which was not in the pictures or room description at all. Being with 2 toddlers that was a big issue for us and we asked to cancel our booking - we received a full refund no questions asked, which is a very high standard of customer service. Unfortunately that was the only good thing i can say about this resort (we did spend 1 night there). The place is under-maintained to say the least, pictures do not represent the actual place. The room is old and outdated, the playground is not maintained and filthy, there is trash on the beach and lots of trash under the trampolines, the restaurant does not operate between 15:30-18:30 so you can't get any food there, food is pretty horrible (had only breakfast), every single activity is extra pay, for what you pay for a room there you really don't get much in my opinion. Not recommended, and i would love to recommend it given how incredibly fair the management where to us
YamVor einem Monat