AC Hotel by Marriott Durham Duke University

“The convenience, cleanliness, and friendliness of staff make all the difference with this hotel.”

The restaurant/bar offered convenient dinner options that were also good meals, Kendra at the bar was excellent, the front desk staff helped me book another night, and the cleaning staff was friendly and thorough.

Jenny·Vor einem Monat

The location is close to Duke Hospital, but there’s a $20 per day parking fee—Durham, NC isn’t a luxury destination.

Thomas·Vor einem Monat

“bon emplacement”

Breakfast was good, but watch out: only two lunches are included for a party of four, which wasn’t mentioned anywhere; there is gluten‑free bread but no dedicated toaster to avoid cross‑contamination, and the staff refused to grill it in a pan in the kitchen, plus we only found three towels in a room meant for four guests.

Rachel·Vor einem Monat

“Solicito devolución”

I need urgent help—after arriving on the 4th of this month they immediately charged my card about $1,148 for the stay and $178 for an extra night from the 11th to the 12th, plus a $20 guarantee; then on the 10th they placed another $1,145 hold (essentially a double charge). I was told it would be refunded and my available balance would be restored, but as of July 14 the transaction is still pending, I’m being ignored, told to wait, and receive no assistance, which is unheard of for a huge chain like Marriott. I need that money back now; I’ve never experienced this with any hotel or country before—normally any hold is removed, especially from a major brand like Marriott.

Iván·Vor 2 Monaten

“Beautiful horel very satisfied”

Breakfast was good, but I had to pay extra for hot dishes.

Marcy·Vor 2 Monaten