Best Western Executive Inn- Mount Gilead

“Save your $”

The housekeeping staff never replaced towels, soap, washcloths, or coffee. I called the front desk twice with no response, had to walk down to wait for an attendant, and she finally handed me the items so I could bring them back to the room.

Paul·Vor 2 Monaten

“Terrible Customer Service”

I booked this property and ran into major problems before arrival and on the night of my rescheduled stay. I first called the hotel to change my date because a severe winter storm and illness made travel unsafe; the manager said nothing could be done because the reservation was already booked. During the call, the manager repeatedly warned that guests should not book through third‑party sites, claiming the hotel “makes peanuts” when reservations aren’t made directly, and she talked at length without giving me a chance to explain. She also said that if I arrived sick I would be turned away, even though my call was meant to prevent that. Later, when the hotel was contacted on my behalf, I was told the manager accused me of being extremely rude and hanging up, which was false. I did not hang up or act rudely, and this mischaracterization was disturbing. Although I eventually managed to move the reservation to a later date, the problems persisted during the rescheduled stay. On Saturday night, the front desk confirmed they had the email confirmation but said it wasn’t in their system. They called the manager, who was out of the country, and again heard that nothing could be done and that I needed to contact the booking platform. I then called the platform, which said they needed to speak directly with the hotel. For over an hour I sat in the lobby while the front desk, the manager, and the platform talked back and forth on the phone. In the end, I was told the only option was to cancel and repurchase the reservation, and the manager said I could rebook at the same rate.

Logan·Vor 8 Monaten

“Nice property. Would stay again”

I recently stayed at a hotel that exceeded my expectations in many ways. The location was perfect, and the condition of the hotel was top-notch. The room was clean and well-maintained, which was a big plus. However, the only downside was that the hotel was a bit too expensive for my taste. Overall, I was happy with my stay and would consider returning in the future.

John·Vor einem Jahr

I recently stayed at a hotel that had some mixed results. On the positive side, the staff was friendly and welcoming, and the room was clean and comfortable upon arrival. The breakfast was also decent, which was a nice bonus. However, the bed wasn't very comfortable, and the shower curtain was a major disappointment, as it did nothing to keep the water in the shower.

Shayna·Vor einem Jahr

“great location. staff was great. The room was clean except for floor could have been vacuumed better”

I recently stayed at a hotel that had a disappointing breakfast experience. While they did offer breakfast sandwiches, they were premade and the croissant was soggy, which wasn't very appetizing. I ended up taking the meat and eggs out and eating those instead. Overall, I was underwhelmed by the breakfast options and wouldn't recommend this hotel for its breakfast.

James·Vor einem Jahr