“**Very disappointing experience –Last-minute cancellation on the day of arrival** We had a very disappointing experienc”
We were left in the lurch when No 6 West Coates cancelled our booking on the day we arrived. We had paid in full on 18 September for a stay from 23 to 25 September, and the property had confirmed everything multiple times. We even asked to drop off our backpacks before 3 pm and they said yes. On 20 September they asked us to confirm our arrival time, and on 22 September we got another confirmation with the location, check‑in times and access codes. We reached the hotel on the morning of 23 September as planned to leave our bags, and everything seemed fine. But at 11:32 am, while we were out exploring, we received a message that our room would not be available that day because of “unforeseen circumstances.” This was unacceptable, especially after all the confirmations and the full payment. We had to scramble for new accommodation at the last minute, costing us extra money, and we lost about three hours of our day, missing planned visits. No help or alternative was offered. Although we got a refund, it didn’t make up for the inconvenience, the extra cost, or the time lost. A confirmed, fully paid reservation should guarantee reliability.
VanessaVor 3 Wochen