Windjammer Landing Resort and Residences

“We thoroughly enjoyed our time at the resort.”

Everyone on staff was exceptionally friendly and made you feel welcome. The rooms are spacious and well maintained, and both room service and the shuttle are very quick. The water activities were perfect, especially in the calm bay, and the yoga classes were very good. Desserts were described as sophisticated but didn’t deliver on flavor or variety. The food was very good, but the portion sizes are smaller than expected for the high price.

Lori·Vor 3 Wochen

“Great customer service but only let down was the cockroaches.”

Customer service was excellent across reception, shuttle drivers, food service, and housekeeping. I did see two cockroaches at the Masala restaurant, which put me off, but that’s the only negative I have.

Jacinta·Vor einem Monat

The breakfast buffet, staff, pool and beach were all great; the food during the day was okay, the daytime activities were wonderful, and the extra things to do while on the beach or pool were terrific. The only drawback was that ordering food at the beach took a very long time to receive, so plan ahead, and some of the food was good while other times it was just okay or not good at all.

Jessica·Vor 2 Monaten

“Ma pire expérience”

The breakfast was fine. The whole experience was terribly disappointing for a five‑star hotel, especially given the price and the advertised standard. Check‑in was scheduled for 15:00, yet I didn’t get a room until about 16:30, and the first room was the wrong one – it smelled bad and had terrible soundproofing, so I could hear the neighboring room clearly. After complaining, they moved me to another room, which turned out to be the one I was supposed to have all along, and I finally accessed the correct room around 17:00‑17:30. The TV didn’t work, requiring several staff visits before it was finally replaced, so I could only settle in comfortably around 18:30. For a five‑star property, waiting hours for the right room and then needing multiple fixes just to get a working TV is very let down. Another major issue was the billing: the total shown at booking was €687.33 (taxes included), but the hotel charged €756.49, €69.16 more than advertised. On top of that, a €173.76 deposit was taken and still hasn’t been returned. I’m now forced to demand an explanation for the price discrepancy and the refund of my deposit. Beyond the financial trouble, the arrival experience was extremely unsatisfactory: long wait, wrong initial room, foul odor, poor isolation, room change, and a broken TV.

Edwin·Vor 2 Monaten

“muy incomoda”

The landscape was nice, but the construction work right across the front and the associated noise were a problem; I chose a quiet spot and there was no further issue.

Roberto·Vor 2 Monaten