Pinidiya Resort

The staff treated us excellently, and the place was quiet, far from the city’s noise.

Jon·Vor einem Jahr

We arrived around 4:10 PM and found no one at the front desk, no other guests or cars in sight. I walked around looking for someone, but nothing. About 15 minutes later, after I called, someone finally appeared. He said he has to handle everything and can’t be at the desk all the time. The bathroom had an instant water heater, but the water barely trickled, not enough for a shower. The other two rooms didn’t even bother showering because it was so slow. The regular showerhead was missing, and no water came out when I turned it on. The bathroom door was super loud and creaky, so it would wake you up if someone opened it while you were sleeping, especially at night. The next morning, there was no water at all from the pipes—a terrible experience. When I called, the same guy appeared and said there was a general water supply to the area. I asked if they had backup tanks; he didn’t answer. I was pissed and asked how I was supposed to wash up. Then he said the room next door had water. I asked how that was possible if there was no water supply; he was lying. I think he turned off the water to our room on purpose because I told his boss nobody was at the front desk when we arrived. But the next room had good water pressure. I checked, and there wasn’t any water issue nearby. The bathroom light was flickering. Inside the room there were only two lights, and none were on at night in the lobby or outside yard (except the water fountain light) when I went to bring something from the vehicle—total darkness. Trying to save electricity, but how about safety? Upon departing in the morning, the reception desk was unattended, and I regrettably left the key at the door. I have never encountered such a disappointing experience. Misled by positive reviews from 2017, I reserved this establishment, which was presented as the closest option on the website late in the afternoon. It is, in reality, a dilapidated property relying on outdated feedback.

Sanath·Vor einem Jahr

The staff is very good and takes care of guests’ needs well.

Thushara·Vor einem Jahr

“Very disappointed”

The room was actually okay, but the service was terrible. I booked Pinidiya Resort Anuradhapura for 1 night (01/11/2024 - 02/11/2024). Before booking, I called them directly to ask the price of a double room and whether it had two beds. They said they had double rooms with double beds. I ended the call and booked a deluxe triple room for two adults. The listing showed that the room had one double bed, one extra‑large double bed, and a free room upgrade available. When I arrived at the hotel, I mentioned that I had booked a room. The owner came over and asked why I booked instead of booking directly with them, as though I had committed a crime. I replied that I am a Genius Level 3 member and have the right to book either or directly—it’s my choice. Then she tried to offer me a double room with a 1 bed. Then I said I booked a triple room for double. Then she asked me why you booked triple room for 2 adults, I said it is not your business and I need a room as I booked. The owner then said that since I booked, I had to pay $20 for the room. I pointed out that the rate on the booking app was $17 and asked her to verify it. She replied that it was a loss for her. I suggested that if it was a loss, she should increase the prices, to which she replied that it was not working properly and that they were not answering her calls. I mentioned that I had called them twice and had no issues reaching them. Then I called, while I am in recording of call after she agreed to provide the room. Then I ended the call, they offered me a room with 2 extra‑large double bed, which I believe was the upgrade mentioned. The owner tried to charge me Rs. 310 for one dollar as $17 payment. The actual exchange rate yesterday was Rs. 292.96, so I pointed that out.

J·Vor einem Jahr

The staff is lovely, the area is very quiet, and it’s close to the supermarket.

Fabrizio·Vor 2 Jahren