Premier Hotel East London ICC

“Good!”

The staff were efficient and helpful, but housekeeping kept disturbing us by collecting different items at different times.

Thanduxolo·Vor einer Woche

“did not received value for my money.”

The staff were very friendly, the spa offered a good couples promotion that I couldn't take advantage of, and breakfast along with the kitchen staff never let me down. I booked a single large bed but got two single beds instead, the bathroom had a plumbing smell, each night cost R3000 which felt overpriced, the gym was in dire need of a full overhaul—equipment was old, treadmills never serviced, bikes and rowing machine outdated, aircon not working, no cold water, weights incomplete, overall the gym required a complete revamp. The hotel could easily be rated as a 2‑and‑a‑half‑star place.

Enoch·Vor einer Woche

“Bad”

Zusammenfassung dieser Bewertung

The customer service was extremely disappointing; staff didn’t greet us upon arrival, my daughter urgently needed a toilet and the staff ignored us, I had to ask them where the toilets were and they just stared at me until I raised my voice. They apologized while checking in, but the bad impression was already set. We asked for a room with a view, were told all were booked, yet a walk‑in guest later received a view room—unfair and inconsistent. The lack of courtesy, poor communication, and uneven treatment made the experience unpleasant. Every guest deserves respectful and fair treatment, regardless of how they arrive.

Nombulelo·Vor 2 Wochen

“Very clean and the staff is friendly”

The room was big, clean, and neat, but the shower tiles looked a bit old and the grout was worn off.

Khanyisa·Vor 3 Wochen

“My concern is that of children’s safety.”

The visibility of the security? 100/100 The attitudes and values of the securities? 100/100! Those ladies and gents are constantly there! Not just there but present! Helpful! I don’t know how I can thank one who assisted us with running after our 3 year old son who ran out of the room while we were sure that the door was locked. On that Friday I only slept around 01:00am, I couldn’t stop thinking about the worst that could have happened to my baby. You see the double-lock thing used on the door? In most accommodations we’ve been to, the door doesn’t open (even from inside) if you have double locked. We arrived here and double-locked. As I was about to go for a shower, I notified my husband not to sleep as I thought of in case kids pull the lamps or fall on bed. I wasn’t worried about kids walking out of the room, as I knew it was locked. Shortly in the bath tub, I heard it was quiet and I walked out. To find the Four year old son of mine alone. His father and my three year old were not there. As I was about to dress and go look what had happened, they walked in. Only to find that my son pulled the door and the door opened while double-locked. Oh! My mind went up and down. What if he had been kidnapped? What if he had fallen down the stairs? What if he had taken the direction to the pool side and drowned? Immediately I called at the reception and they sent someone to come over and the explanation was that it’s normal for that door to operate like that and and and. We were even advised to place a chair by the door… All I came out with on this vacation was that, IT IS NOT REALLY SAFE FOR TODDLERS

Nasiphi·Vor 3 Wochen