I just want to share my experience because I was very upset, and unfortunately, no one even apologized. We arrived at the hotel around 2:00 AM/ February 22 and asked if there was an available room. The staff said yes, and we were charged $60 for a king-size bed. During check-in, the only explanation given was about breakfast. There was no clear explanation about the check-in and check-out hours. Before going up to our room, I asked if it was considered an early check-in, and the staff nodded. Based on my previous experiences at other hotels, where early morning arrivals were treated as early check-ins for the next day, I assumed our check-out would be on the 23rd. In the morning, we left to attend an event and didn’t think about returning before 12 PM because we truly believed our stay was until the 23rd. When we came back at 2 PM, our key card was no longer working. I went down to the front desk, and the staff told me that our 2:00 AM check-in was already counted as one full day, and we needed to pay another $60. This gave me a headache because all along I thought our check-out was the next day. I explained what happened, and they gave us the key back without asking for payment at that moment. Since they returned the key without charging us, I assumed everything was clarified and settled. As far as I know, hotels usually don’t reactivate your key without confirming payment. However, at around 9 PM, they called our room asking us to pay again. That made me even more upset because I thought the issue had already been resolved. What disappointed me the most was the lack of clear explanation during check-in and the fact that no one apologized for the misunderstanding. Clear communication is very important, especially for guests arriving in the middle of the night. I hope the management can improve their check-in process to avoid this kind of confusion in the future. I just paid for it anyway even though our room was hot because the aircon is not working
Francis·Vor 8 Monaten