Embassy Suites St Augustine Beach Oceanfront Resort

The views were beautiful, the location was good, and there were plenty of amenities. On the downside, valet parking cost $47 a night, and the hotel seems to underpay their valets, relying on tips; also, the bed was the worst I’ve ever slept on.

Angel·Vor 2 Wochen

The location was great with several restaurants within walking distance, a free daytime shuttle to downtown St. Augustine, and a large pool that offered pool toys. One night, common areas were closed for a private event, valet parking was expensive, and the room pictures advertised a bathtub but we only had a shower.

Melissa·Vor 3 Wochen

“Not a bargain but the only real hotel beach resort in St. Augustine Beach.”

It was a true beachfront hotel—the only one with beach views from the pool. The bar was nice and the AC was great. The beds were okay but a bit hard compared to other major hotels, and the suite furniture was also hard. Valet parking was the only option, and the valets were great but $42 a day.

Jennifer·Vor 3 Wochen

“Excellent.”

The pool was amazing and direct beach access was convenient. Rooms were clean with some wear and tear, and housekeeping was friendly, restocking towels and other items daily. The free breakfast was good. We booked through a third party and only learned after check‑out that we had to pay daily for valet services.

Karri·Vor 3 Wochen

The room, bathroom all good. Beach was a beach! No lifeguard, though, and that gave me some concern as I watched a dad with several small children jumping into the waves, one little girl was off from the others. *I liked the convenience of the restaurant being on property. customer service needs work. I booked and requested a room closer to the elevator. I've had 6 surgeries on my knee and there's ONLY 1 ELEVATOR for such a large property. Sent us to 288. LONG walk. I wanted to save my "walking" for the beach. I called from that room and said I had requested a room closer to the elevator, and whoever answered said too quickly "there's nothing in the notes about that". She said room 240 had a balcony overlooking the beach, it has a balcony overlooking the atrium. I sent Janinna the 2 emails , 1 a request for the room closer to the elevator, and the other confirming the request from the hotel. She was off yesterday when we were checking out. The woman that checked us out was abrupt, and not up to Hilton standards. I even said to her "why didn't you ask if we enjoyed our stay" BLANK STARE. without using curse words (they sometimes prove the point better) she didn't give a damn. I don't often get to a beach resort to relax. My experience from start to finish sucked. I would like to hear from management

Denise·Vor 4 Wochen