“Stay AWAY from this place! Terrible experience.”
The rooms were spacious, but this was the most disappointing experience I've had at a Marriott, nowhere near 5‑star standards. The entire resort’s air conditioning failed, making it boil from the lobby to the restaurant, corridors, and lift. Staff couldn’t speak English, and the manager was dismissive and unapologetic when I mentioned my room’s temperature was 25.5 °C and the AC was broken; he flat‑out told me nothing could be done and that I had to deal with it, making him the rudest person I’ve met in a hotel of this calibre. The food was ridiculous—the fruit was spoiled and flies were in the fruit bowls. Tables were cleaned with paper napkins, not proper cleaning products. Insects were in the room, and the white slippers had a bug inside. The flush was faulty, and the floor around the toilet was flooded on the second day. Be very careful with the water, as there is no filtration system like a 5‑star hotel should have. I’ve stayed at Marriotts elsewhere and never had this problem. The hotel felt empty, like a ghost hotel. It’s a pity because the building itself is beautiful and could have been amazing, but the management is a disaster.
Ana·Vor 5 Monaten