“Séjour agréable, mais service et piscine à améliorer.”
The hotel has a very good location in the city, especially relative to Fira, and the rooms are clean, spacious, and pleasant. I especially liked the jacuzzi, the bathrobes, and all the accessories and products provided in the bathroom, which add real comfort. However, the pool area is the main weak point for me. I found it less polished than some photos suggest, mainly because the nice white covers visible in the early images are no longer there. There are also no shaded areas or umbrellas, and overall the pool area lacks comfort. I also found the water wasn’t always clean enough: even though I saw staff pick up leaves, it would be nice if the leaves in the water were removed more regularly. Breakfast disappointed me too. The selection is quite wide, but the quality is fairly average, especially the orange juice. The service atmosphere can also feel a bit chaotic: the staff are friendly, but not always very professional, with a lot of chatter and kitchen noise during breakfast. The pool service seemed rather basic, and I also had a problem with the laundry service. I had put a shirt in the designated bag and told the housekeeper, but the bag was ultimately not taken, so I couldn’t have the shirt cleaned in the desired timeframe. Overall, the basics are good and it’s an enjoyable hotel with nice rooms and a good location. With more care given to the pool, breakfast, and service quality, the experience could be much better.
FannyVor einem Monat