“Overall, disappointment with not cleaning the room. Location and quietness was nice.”
I chose the hotel because of its excellent rating and location, and the clerk put my sister and me on the top floor, which was nice and quiet. The clerk asked if we wanted the room cleaned and we said yes, but he didn’t mention that the hotel cleans only every other day, so we had to call down for towels. When we returned the second day for the scheduled cleaning, the room was still not cleaned. The clerk said housekeeping had gone by, but we still had our no‑disturb sign on, and we had removed it earlier that morning; housekeeping was busy with the room next door, so his explanation didn’t make sense. We stayed three nights and never had our room cleaned. The garbage overflowed, towels were shoved into the bathroom corner, and we had to get our own cups to drink water at night. This was very disappointing; I don’t live like that at home and certainly don’t want to pay a decent amount to live like that in a hotel.
Joleen·Vor 6 Monaten