Grand Decameron Montego Beach

The hotel wasn’t even open for business and nobody informed me; it simply wasn’t open.

Lashell·Vor 4 Monaten

This hotel was closed after the hurricane, its infrastructure was destroyed, and I couldn’t stay there; Booking didn’t help me relocate, forcing me to find a hotel in person with no phone calls back. I called repeatedly and was cut off more than once. The alternatives offered were lower‑class or shared family homes, whereas I had booked a 3‑star resort room with drinks and all meals included on the beachfront. They tried to give me hillside accommodations 1000 m from the beach, and most Montego Bay beaches require a fee to enter, which the tour operators don’t know. Everything was terrible, below quality standards, with poor ratings, dangerous or far locations. I will pursue legal action; they really exhausted me. Don’t book this hotel or the Decameron chain. Booking was a huge disappointment; customer service and operators understood nothing and tried to placate me by sending me anywhere. They lack training.

Analia·Vor 7 Monaten

“Mala experiencia”

I arrived to find the hotel closed and had to pay over US 3000 for two nights elsewhere that night; I will sue both Booking and the hotel and take this to the media so people won’t trust you if you don’t refund my money. You knew the hotel was closed because you didn’t refund me or send any email. I didn’t see it closed.

Patricio·Vor 10 Monaten

“The worst place to be in a hurricane”

We were only 3 minutes from the airport, which was a real plus, but the food in the restaurants was the only thing that tasted good; everything else served to us was cold and unappetizing. Some staff were very friendly, yet their behavior was also somewhat disrespectful. Communication started off badly; the management team walked around with terrible attitudes and didn’t even smile at us. On arrival there was no hot water and what water we had came out as a trickle. The balcony window and doors were damaged, and we found a dead lizard next to a broken balcony window with a hole. No activities were offered for children. Before the hurricane hit on Saturday evening they began shutting down facilities—spa, gym, bars, volleyball pitch, beach umbrellas, and seating—without telling us what was happening. On Sunday evening they held a meeting that I only learned about because I was passing the restaurant. The communication was still extremely poor, and there was no contingency plan. They told us to stay in our hotel rooms, barricade the windows with our beds, or they would move us to the National Convention Centre, which was a 20‑minute drive away and housed a hurricane disaster shelter. On Sunday we had our last early meal in the restaurant, then we were sent back to our rooms. We weren’t allowed to bring a substantial amount of alcohol into the rooms, so we could only have one glass per person. The meal was a cold sandwich with tea and a few other items like fruits, but the bread was stale. When the bad weather started on Monday, they slipped letters under the doors that got wet, which was not good. On Monday I had to get them to drill our windows back in because the winds were blowing them out. They didn’t tell us that the power would go, that the water would go, that the TV would go, that the fans would go, and that we would literally be in a darker moon for most of the hurricane. However, they did say to keep our batteries, laptops, and power banks charged. They didn’t say we could come down for tea during a hurricane because the tea area was still open.

Angela·Vor 11 Monaten

“Fine”

Age group ; not chaotic . The drainage system/ had to call plumber x2. The cleaner for public toilet watches you when you leave toilet and immediately goes in to clean

Carole·Vor 11 Monaten