Big pool. 1. Dirty beach, not cleaned, impossible to swim, all in algae. 2. We had a room for 4; we had 1 shower gel and shampoo. Our request to bring more was ignored at reception. We were 4 days without shower supplies. 3. We had an all inclusive package but the fridge was empty. We checked in late evening, no water bottle. For 4 days it was only delivered after we called and asked. It took staff 1.5 hours! 4. Ordering food to the room takes 1.5 to 2 hours, any time! Any order! Even drinks (which don’t need cooking). 5. They constantly limited the amount of food and drinks (remember we had all inclusive). When we asked for all burgers and hot dogs, they told us to pick one. We came from a tour (all day), missed lunch and dinner. 6. They didn’t warn us that beach towels had to be returned; we left them in the room at checkout and they wanted $85 per towel! 7. Sunbeds by the pool are assigned special flags, and they stay empty all day. 8. Reaching reception is a quest. The pipes just don’t take. First time for me. 9. When we came from the store with bags, a bellboy offered help. Our bags were lost and we waited 2 more hours for them to return. 10. If you order a taxi not from the hotel, they don’t let it enter the property (Uber, for example) and you have to carry your luggage on a stone road outside the premises.
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