Hotel Logge Dei Mercanti

“Old historical building with beautiful rooms”

The room was old, beautiful, clean, and had a balcony. It was located in the heart of the city. The bed was excellent and the room was quiet. The building is historic, and you can feel that. The breakfast was a bit dull, but it was enough to start the day.

Jari·Vor einer Woche

“DENUNCIATI AI CARABINERI!!! tengo a precisare che è una Nuova Gestione”

I requested a gluten‑free breakfast on the day of arrival, but my daughter was served only plain toast (just one type of biscuit and rice crackers), which was a shameful breakfast. At the first bite she noticed they were stale, and the expiration date showed they had expired in June 2026. The biscuits came in sachets with no expiration date, so they were probably expired too. I brought this to the front desk manager’s attention, and she told me she could give her rice crackers. I told her that this was not a suitable breakfast, especially after I had warned her in advance, and that my daughter had eaten expired products. She said “you’ll see.” She then brought three snack bars. My daughter ate a pack of Tre Marie wafers, and after the second wafer she realized they were “too good” and checked the ingredients. She was given a pack of biscuits containing gluten. She started feeling ill and went back to her room. I called the manager, and she even suggested that at most she might get a stomachache, without knowing what allergies she might have. At one point a man, whom I think was an employee, raised his voice and started swearing and cursing at me. He said it could happen and that I shouldn’t “break the… of taking luggage and my daughter and going…”. He spoke with an Eastern accent. I told him to lower his voice and that he shouldn’t allow me to do something I didn’t even know who he was. The woman told me he was her husband, the owner. This was the treatment after giving me expired products and gluten to someone who cannot eat it. No apologies. The woman even told me I should go argue with “the bar person who gave me the snacks,” but I told her the responsibility was hers because I was at the hotel, with a breakfast service that should have been checked. Nothing else. First the food was expired, then gluten.

Susanna·Vor einer Woche

The location was great, the owner was very friendly and helpful, and we enjoyed our stay.

Palme·Vor 2 Wochen

The room was spotless and quiet, the hotel sits in a fantastic spot, and the walk‑in shower had superb water pressure—plus we loved watching people from the window in the city centre. However, when we checked in we didn’t receive the after‑hours access code, so we were left outside at 11:30 pm with no way to call the hotel because our international phones only had data. A local passerby eventually let us in after 15 minutes, and we also weren’t told about the downstairs breakfast room during check‑in. Still a great stay, but I’m sharing this so future guests can ask about those details.

Tania·Vor einem Monat

Good location, clean rooms, spacious bedrooms. No parking and a lack of a warm welcome.

Luca·Vor einem Monat