Casas Rurales Monasterio de Rocamador

“Pretty grim tbh”

The place is well‑located, but almost everything else was a disaster: after being shown two different chalets, I finally got a third one. I’m not sure what happened with the first two, but the one I stayed in had a damaged skirting board, hairballs on the floor, black mould in the bathroom, and rusted holes in the bath. I blame myself for not reading more reviews before booking, yet I saw that some of these problems were reported back in February and never fixed, so it seems the owners don’t care and it’s pointless to complain. The restaurant was closed and the location is off the beaten track. The towel in the chalet was threadbare. Just don’t bother.

Richard·Vor 3 Wochen

“El paraiso existe”

The surroundings were nice, but you have to book the restaurant in advance.

Cándida·Vor einem Monat

“Absolutely amazing; I cannot thank the hosts enough; it was without doubt amazing”

After traveling the world for many years, I can honestly say this place is the most amazing I’ve stayed at; the location, staff, food, and rooms were all absolutely perfect. There was nothing I didn’t like; it was flawless in every way.

Michael·Vor 2 Monaten

I found a place near Barcarrota with available rooms, but it looks very outdated and needs a lot of renovations.

David·Vor 2 Monaten

“Decepción dos años después”

When we returned to this hotel, it was because our stay in 2024 had been excellent. In August, when the hotel was much busier, the service was friendly and we were allowed to use the pool and even book the jacuzzi. We left so happy that we decided to come back without hesitation. The surprise was huge. This time we received a completely different treatment: cold, distant, and with a constant sense that any request was a problem. We were told we couldn't use the pool because “there were too many people,” when it was actually empty. We asked about the jacuzzi and one receptionist said we could access it for a fee, while another prohibited it minutes later, claiming it “wasn't our facility.” The lack of coordination and customer care is hard to understand. But the worst was not just the service. The room had a broken toilet chain and a foul odor. The shared kitchen was dirty, with unwashed utensils and even a spider inside a pan. The state of a place that claims quality is unacceptable. The disappointment was so great that I didn’t even feel like going downstairs for breakfast. When a hotel takes away your excitement from day one, something is seriously wrong. It’s a shame to see a place that gave us a wonderful memory lose the hospitality that made it special. We will not return and, unfortunately, we cannot recommend it either. I hope this review encourages the establishment to reflect and put the customer back at the center, because today the experience is far from what they offer and from what we lived just two years ago.

Sergio·Vor 3 Monaten