Comfort Inn & Suites Scarborough-Portland

I would have appreciated a response when I asked to check in at 2.

Hannah·Vor einer Woche

“Love”

The staff were friendly and I really enjoyed my time there, but the breakfast machines were broken.

Castillo·Vor einer Woche

“Nice little hotel, great location for our needs.”

The location fit our needs, the breakfast was free, and the rooms were comfortable.

Christine·Vor einer Woche

“The room and overall hotel was very dirty and smelled bad.”

The location was very close to where we needed to be, but the hotel was very dirty.

Scott·Vor einer Woche

“I will NEVER stay at another Comfort Inn again. The IHG properties we stayed at were phenomenal.”

The bedding was marvelous, with a very comfortable mattress and pillows, and they provided extra blankets and pillows when I asked. However, the first thing you notice is an overpowering smell of air freshener—too strong. Breakfast was otherwise awful except for the coffee: the cheese omelet was greasy, the sausage was cheap, brown‑n‑serve, over‑done, dry, and inedible, as if yesterday’s leftovers had been microwaved. The waffle station looked okay, but we never had anything there. No one was attending the area for clean‑up or refills, so I had to go to the front desk, which was often empty. I had to ring a bell like a doorbell on the counter and hope someone was in the side office. I heard a woman say she tried to get service the night before and no one answered. I saw a truck pull up, three guys got out, and when I rang for service they came out of the side office. The room smelled like dirty feet when we first checked in. The bathroom was skeevy: handrails and pipes were rust‑stained, the drain looked broken and cocked open, the sink had a crack, and the floor grout was filthy. The tub had no mat or non‑slip appliques, so showering was slippery as hell; I had to use a washcloth to hold onto the handrail to avoid falling. It seemed to be a “Handicapped” room, but the only handicap assist was the shower chair. We left around 10:00 a.m. for the day and the room was never cleaned. That night, when we returned, I had to go down to the desk for clean towels and told the clerk the room hadn’t been cleaned. He was annoyed, offered to do it then, and said something about needing a request; I declined because we were tired after a long, enjoyable day in Portland. The pool was open, but the tiles were in serious need of cleaning; there were large green algae stains on the bottom and one side. In short, we were happy to leave the property. It needs maintenance, management, and a good deep cleaning.

Hanisch·Vor einer Woche