We booked an upgraded suite because we wanted a comfortable rest after a long drive, and a bathtub was a must. Yet, without any warning or agreement, we were checked into old apartments instead of the suite. The bed creaked, the mattress sagged, and the bathroom faucet leaked. We had to scoop water from the floor where it had pooled from the overflowing tub. We couldn’t rest properly after the trip, which is why we chose a higher‑category room. No one answered my question about why we were given the old apartments, and the hotel never warned us beforehand. This treatment is unacceptable.
NataliaVor 2 Wochen