Hotel Casa del Sol

Subject: Formal complaint about a serious discrepancy in the accommodation category (Reservation No. [Insert reservation number here]) Hello, I am writing to file a formal complaint regarding my stay. I booked and paid specifically for an apartment that included a private balcony with views. However, the accommodation assigned to me has no exterior balcony at all; instead, the available space is a closed, covered interior courtyard (see attached photo). Because the contracted features were not met, I request an immediate upgrade to the correct room category, or, failing that, a partial refund proportional to the category difference and breach of the booking contract. I await a swift resolution. Best regards.

Raúl·Vor 3 Wochen

The price is good, but there was no air conditioning.

Daniel·Vor 3 Wochen

The hotel is just outside the city centre in a quiet area. The room is quite large and has a small kitchen for simple meals; the reception sells kitchen kits if needed. The balcony is nice for dining outdoors. There is a pool on the terrace, which is a great addition. For the price paid, it was more than satisfactory. The only downside is that you really need a car to stay here, yet the area has a terrible lack of parking. Even in mid‑October, it was still hard to find parking near the hotel. The room sound‑proofing isn’t great.

Lorenzo·Vor 4 Wochen

The rooms were clean and everything was fine, but parking is a hassle. There is no dedicated area, so you end up making many turns and finally leaving the car far away.

Hernández·Vor 4 Wochen

Comoda la piscina e in 15 minuti a piedi si arriva in centro alla città. Divieto di portare cibo e bevande in piscina per comprare al bar. Accettano solo contanti. Qualche asciugamano aveva degli aloni nonostante fossero puliti. Le camere avrebbero bisogno di una rinfrescata. Le foto che ho visto erano di un'altra camera

Sebastiano·Vor 4 Wochen