“Serious hygiene and maintenance issues”
The corridors and common areas were used as informal food disposal zones, with leftover meals and garbage on the floor; the waste bins were unsanitary and garbage handling in guest areas was poor; mattresses were stored in stairways and circulation areas, raising hygiene and safety concerns; walls, floors, curtains, and room interiors were heavily stained, with visible drip marks and lack of maintenance; lights were burned out, the in‑room safe was non‑functional, and towels were worn and stained; room service and an on‑site restaurant were advertised but not actually present, with reliance on a neighboring business unrelated to the hotel; there was no hot water in the morning.
GonzaloVor 7 Monaten