“Mauvaise expérience”
The restaurant was good. We had a room with a damp smell; the floor was very wet, even during the night. In the morning we noticed water from the toilet leaking into the room. We didn't say anything to avoid bothering staff. As we left, the situation worsened, and we informed reception without complaining about the smell and water. Later we received a harsh email saying we left the room in a deplorable state and that we had to pay for damages—an absurd claim, given that we had reported the toilet leak. They told us we should have warned them earlier, yet we had warned them when we were leaving to avoid trouble. No apology or offer for a discount was given.
EmilieVor 2 Tagen