“Csalódást keltő élmény, gyenge ár-érték arány”
The biggest perk was the location – Balaton, restaurants, the market and Spar are only a few minutes' walk away. When we arrived, nobody was at the guest house, and only after a phone call did we learn that the key had to be picked up at another hotel reception belonging to the same owner. After we walked over with our luggage and returned to the room, we discovered that the bed had not been changed since the previous guest. The receptionist was very friendly, but neither the owner apologized nor offered compensation. The room was small, the bed uncomfortable, and the nearby train made it noisy. Because of the extreme heat, we wanted to leave a day early. The owner said it was possible if the host agreed, but he never replied to our email. Initially he said he would agree if Booking did, but only after we had already left did he inform us that we still had to pay the full €265 for the two nights. After we checked out, they also asked where the pillows had gone – they were in the cupboard because we slept only under the fan due to the heat. This only reinforced our impression that rooms are not properly inspected after guests depart. The service level is far below the price.
HangaVor einem Monat