“Pessima esperienza ancora prima di iniziare il soggiorno.”
I couldn't enjoy the property because, even though I had arranged with the manager the day before arrival to keep my luggage until my afternoon return due to work commitments, I could no longer speak to him (he doesn't have WhatsApp for quick communication, his phone rang unanswered until it was turned off, the SMS I sent were not read). In the end I received a message at 15:00 on the same check‑in day telling me my reservation had been cancelled. That caused extra stress as I had to find new accommodation on very short notice. The manager's conduct was unprofessional and minimally collaborative (I found out he didn't even have a space to store luggage). His unreachability by phone or messaging annoyed me further. I believe a hospitality establishment should have all modern means to keep constant contact with guests, assist them, try to meet their needs (and not create problems where none exist), and especially honor contractual agreements (which were requested and accepted with a personal payment at check‑in).
MauriceVor 3 Wochen