“excelente ubicación, buena atención pero cositas por mejorar”
The beds were comfortable and the location excellent, as the hotel is very convenient near everything. The receptionists and all staff were very pleasant, attentive, and kind. The room itself was fine, but the overall experience suffered serious security, service, and customer care failures: there was a door connecting the room to an adjacent room without a lock, eliminating privacy and security entirely. The hotel issued threatening warnings about extra charges for any minimal stains on sheets, blankets, or towels, which is completely unusual and out of standard hotel practice. When I ordered a Margarita, it was served with plastic pieces and strips inside the drink; the staff kindly replaced it after I complained, but this is an unacceptable hygiene and food handling lapse. While we were allowed to leave our luggage in a storage area, we found that the bags had been sprayed with cockroach poison directly on the clothing area when we returned in the afternoon, damaging our belongings and forcing us to endure a strong chemical odor on our items. There was no area for pets.
CarlosVor 4 Wochen