PENZION U MEDVĚDA

Very clean and comfortable. The setting in the fields was nice, and I liked the self‑check‑in code and the bicycle garage.

Daniel·Vor einem Monat

“Obecne je penzion dobry v pomeru cena/vykon, ale jsou body ktere by chtelo doladit”

The rooms are clean, the area is quiet and peaceful, there is plenty of parking and air‑conditioning, but the bed/mattress in the room is very hard, the internal part of the hotel could be better, and at 3 a.m. we were woken up by drunken guests.

Arnost·Vor einem Monat

“Jinak veliká spokojenost.”

I missed a hair dryer.

Gabriela·Vor 2 Monaten

“Katastrofální systém na přihlášení a nezájem personálu”

The accommodation itself is nice, but the attitude is absolutely insane. I arrived on the spot to make a reservation and pick up keys, only to find that staff were scheduled to arrive only after work hours, yet they could not do it. I had to make an extra reservation elsewhere, but still they didn’t give me the keys and told me I had to do an online check‑in to receive a code for the keys. In the evening I tried to check in, the system was completely clunky, and booking two rooms for four people was a nightmare. When I called for help, I was told the check‑in must be done a day in advance and that it was not their problem; the lady was extremely arrogant, implying I was a nuisance, yet she admitted that guests constantly complain about how complicated it is, then repeated that the problem was with the guests. After I finally completed the check‑in, it took about 15 minutes for the promised email, which unfortunately only said “Check‑in successfully completed, we look forward to seeing you,” and gave no key code. I called again at 10 p.m. and was told they didn’t care, that we were unlucky, and to remember that “ignorance excuses nothing.” When I argued that we had already paid, finished the check‑in, and wanted to go to our rooms but had no keys, I was told we could just sleep outside, and no one answered my calls. After 30 minutes the key code arrived. It’s absurd… if the lady isn’t the owner, she is truly a month’s employee. It took only a little to leave us without accommodation at night, so I rate it very poorly.

Martin·Vor 2 Monaten

“Comfortable rooms but attitude and check in procedure to be improved”

I found the rooms nice and clean, but the check‑in was a mess because the messages from the booking site didn’t match what the property system said, making it hard to get in, and the owners came off as impolite and disorganised.

Dafina·Vor 3 Monaten