“THE WORST HOTEL EXPERIENCE OF MY LIFE — HEARTLESS, CRUEL, AND UTTERLY DISGRACEFUL”
THE WORST HOTEL EXPERIENCE OF MY LIFE — HEARTLESS, CRUEL, AND UTTERLY DISGRACEFUL I don't even know where to begin, because what happened to me and my four-year-old son at this hotel was so deeply inhumane that I am still shaking as I write this. I am a single mother. My son had just come out of leg surgery — he was in a full cast and couldn't walk, run, or move on his own. He was one month away from turning five. ONE MONTH. I had already been through so much — his surgery had fallen on my birthday, so I hadn't even celebrated. After everything we had been through, I decided to treat us to a short, peaceful stay at this hotel. I packed up my son, who could barely move, and drove THREE HOURS to get there. Three hours with a post-surgery child, full of hope for a little rest and recovery. And then I met Derek. This man — if you can call someone who behaves this way a man — greeted me with a sneering, contemptuous smile and refused to let us check in because my son was not yet five years old. Not five by ONE MONTH. I stood at that reception desk and burst into tears. I explained everything — the surgery, the three-hour drive, the fact that my son couldn't even walk and would stay quietly in the room the entire time. I begged him. I pleaded. Do you know what Derek did? He smiled. That disgusting, smug, cruel smile. And then he told me — with what I can only describe as ENJOYMENT — that not only would he not let us stay, he would not refund my money because the booking was non-refundable. And then he told me to leave the premises. To LEAVE. A crying mother with a child in a cast, in the middle of the night, with nowhere to go. I had no money to book another hotel. I sat in my car, sobbing, trying to calm down my confused little boy. And at 3:00 AM, I drove the three hours back home. But it doesn't end there. When I walked through that lobby, it was filthy and reeked of a foul smell — this is not a hotel, it's a disgrace
Alana·Vor 4 Monaten