“Horrible experience never again.”
Nothing good to say. The fire alarm was wired wrong and kept going off; because check‑in was contactless and no staff were present, we couldn’t fix it or reach an emergency line (the single number we found didn’t even ring). The fire brigade had to show up twice that night, wasting public resources. I slept only a few hours, missed work the next day, and the customer service offered a flat £20 apology—an insult. I was standing on London streets in my pajamas at 2 am and 4 am because of them, and there was no place to keep luggage. A proper staffed hotel would have been far better.
PollyVor einem Monat