Gatlinburg Town Square

“The worst hotel experience of my life.”

If we would have been in the location we booked then the location would have been good but they put us a half mile away in what should have been a condemned trash building with zero amenities, nasty dirty rooms, doors that didn’t close much less lock, staff was extremely rude due to us not wanting to entertain their vacation club meetings.Just terrible experience. The worst hotel stay I have had in my life. If we would have been in the location we booked then the location would have been good but they put us a half mile away in what should have been a condemned trash building with zero amenities, nasty dirty rooms, doors that didn’t close much less lock, staff was extremely rude due to us not wanting to entertain their vacation club meetings.Just terrible experience. The worst hotel stay I have had in my life

Scotty·Vor 2 Tagen

The location was awesome, but checking in was rough: an elderly lady at the front desk was not friendly at all, we arrived early and our room wasn’t ready, she seemed annoyed and said she’d call when it was ready, yet we returned close to 4 and it was ready with no call; two new girls at reception were very friendly though.

Christina1967·Vor 3 Tagen

The location is very close to the Great Smoky Mountains.

Offer·Vor 6 Tagen

“Will never stay here or another Capital Vacations property again reluctant use booking.com again”

Nothing at all; this was an infuriating case of “Bait and Switch” that nearly had us driving 11 hours back home. When we arrived we found we’d be staying in a boarded‑up building up the road, not the beautiful resort shown in the photos, and the staff blamed it. Our room was dirty with mouse droppings near the microwave and a dirty toilet, dingy, and the building was under construction with yellow tape and boarded windows—exactly what you don’t want during a weeklong vacation. Plus it turned out to be a timeshare situation we weren’t aware of beforehand. After refusing the “prison cell” they told us they could move us to a different building (still not the main building shown in the photos) on day 2, with a deadline of 4 pm. At 3 pm a man came to our room and told us to leave so he could clean for the next guests; we still didn’t have a room, so I had to go to the office to get a key for a new room. Communication and customer service were lacking. The new room was nicer and cleaner, but there was a muscle relaxer pill on the floor behind the TV stand—thankfully we weren’t traveling with children or dogs, but they need to up their game on cleaning among many other things.

Debra·Vor einer Woche

“It was ok but may look elsewhere”

Convenient location, but there was no breakfast available and the beds were very uncomfortable.

Julie·Vor einer Woche