Grande Hotel do Porto

“Gutes Hotel, unfreundlich für Fahrradreisende”

A nice old hotel in the old town, a large, pleasant room, a lovely lobby and bar. Unfortunately, we had a shamefully bad experience with the reception. The staff speak very poorly English and compensate with authoritarian behaviour. It was about a secure parking spot for our bikes, which they denied us with bureaucratic excuses. We’ve never had anything like that in 20 years of bike holidays across Europe and in the last 4 weeks in Spain/Portugal. The management that was called in by phone was also stubborn. For a hotel of this standard, it was simply embarrassing. Only thanks to the bold and diplomatic intervention of the friendly doorman could a solution be found in the end. The fact that we leave with a good memory of this hotel is entirely due to him. He saved the situation. We recommend the hotel management to have on‑site presence, customer orientation, and proper reception training.

Susan·Vor 2 Wochen

The location was great, the staff were very friendly and professional, and the hotel felt luxurious.

Orgaz·Vor 3 Wochen

地點很棒，早餐的可頌跟蛋塔很優秀。

Peiting·Vor 3 Wochen

“A pleasant stay in a good location for local sightseeing. Ideal for a couple of days”

The hotel itself looked very grand and has a long history. The room was very clean and comfortable, although rather small. The only problem was that the pillows were very hard and there was no option of a softer one. Breakfast was limited but OK. The bar opening hours were limited, it did not always open as signed and was twice closed for private functions.

Ian·Vor 3 Wochen

“I wouldn’t recommend this hotel. IIf could do it over again, I’d stay at a place down by the river.”

The room was interesting because it had two floors and a staircase leading up to the loft where the bed was. The tub had many chips in the enamel showing the metal underneath, and the bathroom would be extremely dangerous for an older or less mobile guest because it was necessary to step over very high tub walls to get into the shower. I personally didn’t like the location, on a street with modern/standard shops, many of which you can find at any mall.

Shannon·Vor 3 Wochen