Omah Qu Guesthouse Malioboro

The AC in room 206 was not working.

Arslan·Vor einem Jahr

“Bad bad and bad”

They waited until 5 am for me. The 24‑hour reception isn’t really open; it’s just a receptionist ready to check me in. I booked that, but during my whole trip I kept getting messages asking if I was arriving and demanding payment in advance or my booking would be cancelled. If you want that option, put it in your system; otherwise drop the 24‑hour reception. On top of that, the most expensive room I booked—because it was the only one left—was far from clean: the fridge didn’t work, the mirror was dirty, and there were dust and spiderwebs everywhere. Paying 50 € for that room feels like a scam; you really need to tidy up. We’re tourists, not idiots to get ripped off like this.

Monica·Vor einem Jahr

“Really bad”

The staff tried to help, though there wasn’t much they could do. The door knobs in the room and bathroom were falling apart and couldn’t close the shower so anyone could enter. The windows wouldn’t close, letting in noise and allowing anyone to get in. The bed was the most uncomfortable, lumpy, and the pillow was flat; when I asked for another, they found one in a closet that was humid and smelled bad. The room wasn’t clean, full of dust and spider webs. On the first night the TV was on for no reason, and on the second night it turned on by itself, probably connected to another unit. This is one of the most expensive places I’ve paid in Indonesia, and the reason for the triple price was the holidays. If you’re going to charge that amount, please clean and take care of your place from the start; it’s not the same and I don’t expect the same for 8 euros as for 25.

Monica·Vor einem Jahr

“Will not hold reservation.”

Nothing good. They cancelled my booking after someone else offered a better price before I even arrived.

James·Vor einem Jahr

The day of arrival we got a message on booking that we needed to transfer 50% or pay in cash. We didn't see the message because it was send late, after arriving, we expected to be able to pay by the end of our stay, which is normal in our opinion. The host barely spoke English and shared that if we didn't pay, we couldn't check in, which came from the owner. Well, okay, bit off but fine. Once we entered the room, we immediately realized that the basics were missing. Fine, but not if you pay 70 euros an night. The shower head couldn't be connected because it was broken, all the sinks were open, and the mirror and shelves looked dirty. After our first day, we arrived back at our hotel and realized that there was a cockroach in our room. The floor seemed to be full of small holes. How difficult is it to fill it up with something to prevent this? We used a mug but the room immediately felt uncomfortable. Because of the open water holes, sink, and shower, I had problems with mosquitos, next to the loud noise coming from the street at night people were smoking right under our windows and the airconditioner didn't function properly. If you're European sleep like a baby because the beds are too small as well. Worst place I stayed in indonesia

Rodie14·Vor einem Jahr