“Poderia ser melhor”
The accommodation has huge potential, yet it’s poorly managed with a lack of training and courtesy. We were greeted late in the afternoon by a lone front‑desk staff member who seemed confused and unprofessional. Because the hotel has no parking, we had to leave our car in a public spot. The employee suggested that if we could bring him a beer, he would “find a spot” for us, which felt quite inappropriate. Later, we asked for a room upgrade and made it clear we were willing to pay the difference. He then offered a strange explanation that he could “waive” city fees if we paid in cash. Trusting his advice, we paid as requested. At the end of the stay, another staff member charged us again for those fees. When we explained what had happened, it became obvious that the cash given to the first employee had not been properly recorded, and we had even paid too much. It seemed he had taken the money himself. The subsequent team was polite, clarified the situation, and apologized, which we appreciated. Still, the conduct of that particular employee left a very negative impression and made us feel insecure and distrustful throughout our stay.
NicolleVor einem Monat