The property was kept in excellent condition—clean, comfortable, and very welcoming. The rooms were lovely and gave us a great night’s sleep, setting a relaxing tone for the stay. The food was another highlight: a delicious four‑course dinner followed by a generous buffet‑style breakfast, both exceeding expectations. We also did a sunset camel ride, which was particularly memorable—peaceful, scenic, and well worth it. Most of the staff were genuinely warm and attentive, adding positively to the overall experience.
However, our expectations were high because of the exceptionally high reviews, so some aspects felt disappointing. The €25 per person transfer fee was mentioned in advance via email, but it wasn’t made especially clear during the booking process, and we didn’t realise this charge would apply every time we needed transport to and from the property. This made even a simple trip into town—especially for lunch, which isn’t included—feel unexpectedly expensive. Some advertised activities were misleading; for example, quad biking actually takes place in town and requires an additional transfer fee. When we tried to clarify these details during our stay, the information felt unclear and somewhat unstructured. We also found one of the main staff members to be quite dismissive when we asked questions, which made us uncomfortable asking for clarification—especially given how unclear some arrangements were. The rest of the staff were very friendly and helpful. Additionally, certain experiences highlighted—such as campfires and music—didn’t take place during our visit. It’s possible these are only arranged on request, but this wasn’t communicated to us, and we had expected a more proactive approach. Overall, while we did enjoy the stay and found the property itself lovely, the number of additional costs and lack of clarity around them left us slightly disappointed by the end. It created the impression that the experience could quickly become much more expensive than expected, detracting from an otherwise enjoyable visit.
Elisabeth·Vor 5 Monaten