“Nightmare stay”
The rooms and bathrooms are very stylish and clean. It is very far from the medina, so you should research that before booking; it would be fine if you have a car. We arrived hot and tired, unpacked, and then discovered there was no water! Then the most horrible hammering started and a big hole appeared in the hall wall. We decided to go out while the mess was sorted but there were no locks on our room doors, the front door was wide open, builders were walking in and out, Youssef the manager was nowhere to be seen and we had no contact number for him. No security whatsoever so we had to take anything of value with us. We messaged the owner. Her solution was either for us to move to a house in Aglou (20 km away) or she would reimburse us—not much use when it was late afternoon, we were tired, and a quick view of showed very little availability by this time the hole in the wall had been repaired so we assumed the building works were finished. The owner assured us the water supply would not be interrupted again so we decided to stay. All quiet the next morning but when we got back in the afternoon there was nonstop incredibly loud hammering and drilling right above our head. It went on until 7 pm. The owners response—she didn't know the building work was continuing (how could that be when her manager is supposedly onsite?) no apology, just a declaration that she had offered us a reimbursement which we declined (we didn't) and there was nothing more she could do. The next morning Youssef finally apologized and offered breakfast for free as compensation. We shall be seeking a refund via booking. If you have a booking here suggest you cancel unless you get confirmation that building upstairs has been completed. Also if you don't have a car this may not be the place for you. They appear to be digging up the entire main road at present and it looks like long‑term work so no petit taxis are passing and it's a long walk into town.
CarolineVor 5 Monaten