Lakes and Craters Holiday Park

The setting was beautiful and the cabin was clean. There was no visible staff and check‑in was done remotely.

Fiona·Vor 3 Monaten

“The marvellous view didn't quite make up for the discomfort and expense.”

The view was great and the location on the crater near the Botanical Gardens was nice, but the cabin was uncomfortable and stale. All the equipment worked, yet it was difficult to access. The linens and surfaces were very clean. The price was high for what was offered. The doors and spaces were very small, making it hard to use the facilities due to the extremely narrow gaps between furniture, fittings, and walls. The plastic curtains were ancient with holes, and the bed was rock‑hard with sparse coverings.

Lori·Vor 4 Monaten

The location was quiet and good.

Kate·Vor 6 Monaten

“Lovely location and space especially being next to the Botanical gardens”

The location and cabin were comfortable. The cutlery was very poor quality, the curtains were filthy and needed repair, and I assumed that two people who booked would share one bed—so we had to adapt a sheet for a second bed. The cabin is very dated and could use some maintenance.

Dianne·Vor 8 Monaten

“Overall, this was a very bad experience, and we would not recommend this holiday park to anyone.”

Our stay at Lakes and Craters Holiday Park was extremely disappointing and not worth the high price we paid. The overall facility is poorly maintained, and the staff were neither friendly nor welcoming. We specifically requested early check-in between 1:00 pm and 2:00 pm because we were travelling with children, and this request was approved in writing by the property owner . Despite this confirmation, when we arrived at 1:45 pm, we were told that early check-in was not allowed. We were a group of three families and had booked three cabins. We used the self check-in machine and successfully collected one cabin key at 1:45 pm. However, Mr. Craig then insisted that we must pay for an additional day’s stay, claiming we had checked in 15 minutes early. He referred to the key vending machine’s terms and conditions, but no such early check-in terms were displayed on the machine screen. This was particularly frustrating given that early check-in had already been approved in writing, and we had made the request keeping our children’s needs in mind. Mr. Craig also stated that he had not received the payment, even though the full amount was already paid . He then proceeded to blame for the issue, which is clearly not the guest’s responsibility. We have booked many accommodations and have never experienced such an issue before. This caused unnecessary stress and confusion at check-in. Despite all this, we were forced to wait until 2:00 pm to receive the keys for the remaining two cabins, which was inconvenient and unacceptable, especially when travelling with families and children. The condition of the cabins was unacceptable. The rooms were not clean, there were bed bugs, and the children could hear rats moving around at night, which made the stay very uncomfortable and distressing. The sofas were extremely old, worn out, and should have been disposed of long ago. We paid approximately $680 per cabin for two. Our stay at Lakes and Craters Holiday Park was extremely disappointing and not worth the high price we paid. The overall facility is poorly maintained, and the staff were neither friendly nor welcoming. Prior to arrival, we received written confirmation from the property owner that early check-in between 1:00 pm and 2:00 pm was allowed. We arrived at 1:45 pm, yet were told early check-in was not permitted. We were a group of three families and had booked three cabins. We used the self check-in machine and successfully collected one cabin key at 1:45 pm. However, Mr. Craig then insisted that we must pay for an additional day’s stay, claiming we had checked in 15 minutes early. He referred to the key vending machine’s terms and conditions, but no such early check-in terms were displayed on the machine screen. This was especially frustrating given that early check-in had already been approved in writing by the property owner. Mr. Craig also stated that he had not received the payment, even though the full amount was already paid . He then proceeded to blame for the issue, which is clearly not the guest’s responsibility. We have booked many accommodations in the past and have never experienced such a problem. This added unnecessary stress and confusion at check-in. Despite all this, we were forced to wait until 2:00 pm to receive the keys for the remaining two cabins, which was inconvenient and unacceptable, especially when travelling with families. The condition of the cabins was unacceptable. The rooms were not clean, there were bed bugs, and the children could hear rats moving around at night, which made the stay very uncomfortable and distressing. The sofas were extremely old, worn out, and should have been disposed of long ago. We paid approximately $680 per cabin for two nights, which is far too expensive for the poor quality of accommodation and service provided. Overall, this was a very bad exp

Anto·Vor 9 Monaten