Upjohn

“Couldn't get into my room, didn't stay.”

The building looked cool at first, but I didn't stay the night and the whole experience was awful. I was told to text them 2 hours before arrival; I was about 2 hours away, so I texted as I left home. While driving I got a reply: “You'll need to check in at this different location, where our office is.” That added to my arrival time, and I would have left earlier if I had known. At check‑in they handed me an external door code and two maintenance numbers. It seemed they didn’t even have my reservation initially, but they eventually gave me my room name and said “Your room is unlocked and your key is inside.” I went to Upjohn House, found the external door unlocked with no staff present. All the lights were off. I had to use my phone flashlight to see the little plates on the doors to locate my room (the photo was taken with iPhone night mode). When I tried to open the door the doorknob fell off in my hand and the door was locked. I called both maintenance numbers and was directed to voicemail (no greeting, just “xxx‑xxx is not available, leave a message.”). On my way out I saw a third maintenance number scrawled on the door, called that and got another voicemail. I eventually got my money back, but it required multiple phone calls. I’m not happy. I later learned the owner is known for receiving negative reviews and then posting “The reviewer is a liar.”

Charlie·Vor 3 Wochen

“Absolute worse stay ever! Checkin and breakfast cumbersome. Room very outdated. Stay away!”

The spot was convenient, yet the staff were nowhere to check us in, forcing us to drive elsewhere; we were then told our reservation didn’t exist. The room was awful—old carpet, holes in the furniture and wallpaper, cramped, with the toilet right next to the bathtub, no shower curtain so water splashed everywhere, only one power outlet, no extra toilet paper or bath supplies, dim lighting, exposed nails on the bed rails that scratched my wife’s leg, and a cold climate both nights. Breakfast was off‑site, requiring another trip. Parking was on‑site but scarce and hard to exit. In all our travel history, this was the worst place we’ve stayed.

Robert·Vor einem Monat

“Non private smelly room dirty!!!!”

The location was fine, but there were no window covers, bugs under the old sofa that smelled terrible, and people could see into the room from the hallway and the road. The mattress had bad stains too.

Locker·Vor einem Monat

It felt like stepping back in time; the decor was amazing and the room was very comfortable.

Erbskorn·Vor einem Monat

“Not happy”

I liked the historic exterior, but when I arrived for a king suite I was told I had no reservation and had to go to another location to check in. They then sent us back to the upJohn site, where a maintenance guy explained that the room we booked was at the castle location and that we’d been double‑booked, so we were downgraded to a queen suite. The carpet was worn with visible tacks, dust on the curtains, worn furniture, and the TV remote didn’t work. I called and messaged to ask for a reimbursement, but after 24 hours no one has responded.

Fugate·Vor einem Monat