Residence Inn by Marriott Fayetteville Cross Creek

“The staff are fantastic but for a Marriot branded hotel corporate should be doing better to support their staff.”

The front‑desk gentleman was professional and pleasant, but the breakfast could have been better stocked. The milk was expired, and it took a while for the hot food to be served.

Adam·Vor 4 Wochen

“Everyone there was very pleasant and friendly. I would stay again”

The room was clean, but when I showered the water backed up into the tub.

Annette·Vor einem Monat

“Everything was a 5 🌟”

Antwan was a pleasure to meet—very polite, answered all my questions, and impressively knew my family by name; I can't wait to return next year, and the breakfast was enjoyable, making it a great stay.

Carlest-lee·Vor einem Monat

“Disgusting!!!!!!”

I was absolutely appalled by this place. We stopped there on the way back from Florida because it was a convenient halfway point near 95, but we will never return. The hallway had a vomit‑like odor, and the room itself was filthy: stains on the tub, a shredded rug, missing tiles, and bizarre wall stains. When we tried to sleep with our kids, my wife woke up with two bugs crawling on her. I went to the front desk to complain, and they moved us to another room. That room was cleaner but still far below the standard we usually see at Residence Inns. If this were a Marriott, I’d expect them to shut it down. The next morning, after the front desk lady from the night before advised me, I spoke with the GM at checkout. He apologized, asked if we were Bonvoy members (we were), and promised extra points to make up for the stay. We never received those points. Avoid this disgusting property at all costs.

Laila·Vor 2 Monaten

The staff were great, rooms were mostly clean and the amenities were fine, and the location was right by everything. However, the back of the bathroom sink had a thick layer of grime and someone’s beard hair, and the shower curtain had blood and a dried booger on it.

Brittany·Vor 2 Monaten