Brick Lane Hub

“Great vibes, great location.”

My friend and I loved everything; this place felt like home, the location was incredible, and it offered great value for money.

Sam·Vor einem Monat

“Staff were useless when contacting”

The location was good, just a short walk to Liverpool Street, but the staff were terrible. Shortly after arrival I received a call asking permission for a cleaner/maintenance worker to come round and clean the bathroom. While cleaning and unblocking the toilet, they flooded the entire bathroom with the contents of previous flushes, leaving the whole room smelling horrendous. Even after leaving all windows open for several hours, the smell was so bad that we had to find an alternative place to sleep that night. When I sent a complaint, the staff were extremely evasive and avoided answering my request for a refund, repeatedly just saying they would get back to me soon!

Saskia·Vor 3 Monaten

The apartment had some issues that were not addressed, such as previous guests’ dirty clothes stored under the dining table, so there was no space for a "table". The location is great, close to the metro and easily accessible; the neighborhood is lively at night but that’s not a problem. Communication with the management team is terrible. As soon as I booked I requested a late check‑in and received no reply. On the day of travel they told me it was not possible to enter the property after midnight; we were traveling with a child and that was awful. They could have responded to my request while still having time to cancel the reservation for free, but they didn’t. It was chaotic until they finally decided to charge me £25 per hour after midnight for assistance, which was unnecessary because the apartment is accessible via electronic locks. In the end, I had to pay for 2 extra hours of late check‑in for one person (a very unhelpful person) who only received a message from me at 2 AM informing them that I had entered the apartment. A pointless service. The building’s stairs were absurdly dirty, looked abandoned, and dragged grime into the flat; there were letters scattered everywhere on the stairs. When I contacted them, they did not respond. There was cleaning product spilled on the kitchen floor as soon as we arrived.

Jessica·Vor 4 Monaten

“It was okay, and the actual room was priced competitively”

The spot was easy to locate thanks to the clear description, and the facilities were fine, though the water pumps made a loud noise. They pulled a £300 deposit from my card and kept it for up to 10 days.

Alison·Vor 5 Monaten

Everything was great, except the bathroom was a bit cramped.

Mohamed·Vor 5 Monaten