We decided to visit the hotel in person before the scheduled afternoon check‑in to find out if we could receive or use guest cards. Unfortunately, we were already very disappointed upon arrival. The entire property gave us an unkempt and neglected impression. Most disappointing was that the pool had been completely drained and clearly not used for a long time, which was one of the main reasons we chose this accommodation. The outdoor area also left a bad impression; on the way and directly in front of the building there was pet waste in several places, apparently from animals living there. When we entered the house, we were also met with a very unfriendly welcome. When we asked about guest cards, we were told in a very harsh and pompous tone that they didn't know what we meant by “guest cards” and that such a thing didn't exist. Because we were there before check‑in, we were unfriendly told to come back in the afternoon instead. The staff’s tone left a very negative impression. We had already noted this in prior contact via the booking tool. Because both the condition of the accommodation and the treatment on site were clearly below our expectations, we ultimately decided not to stay. We can only rate the arrival and the on‑site contact, not the quality of the rooms or the stay itself.
SarahVor einem Monat