Trailborn Grand Canyon by Marriott

“Pokój spełnił swoje oczekiwania”

We stayed one night at the hotel and were satisfied with the visit. The room was well equipped and the beds had thick, comfortable mattresses. Parking was included in the price and was right at the room doors, which was very convenient. The problem was the deposit for the stay: it was taken, and despite assurances that the hold would be lifted, it never happened, so the bank blocked the money on my card for a month because the hotel didn’t release the hold. We wrote several times to the hotel about this, but received no response at all.

Gosia·Vor 2 Tagen

Breakfast was included, which pleasantly surprised us. The room was small but clean, and the shower was great—had a hose, something I’ve never seen in the US, so it was a nice change and I could finally wash properly :D. The portion of breakfast wasn’t as good as before (small, maybe we chose poorly :D) and the taste was average, plus the glasses at breakfast were dirty.

Kristýna·Vor einer Woche

It’s a very nice location with very friendly staff. The bed was a bit uncomfortable for us, sagging in the middle. My daughter’s bed was fine.

Dóra·Vor 2 Wochen

Very comfortable and clean

Dagmar·Vor 2 Wochen

“Would not recommend. Don’t waste your money!”

Apart from the lovely guy at reception, I genuinely couldn’t find anything positive about this place. Sorry!. Pretty bad – don’t waste your money here! This is supposedly a 4-star hotel, but honestly, it feels more like a 1-star motel. Paying $300 per night for such a rundown, poorly maintained place is absolutely unbelievable. The room was filthy. It looked like it hadn’t been cleaned or vacuumed in ages, and there were spiders everywhere. There were no towels, and even the soap and shower gel dispensers were empty! As experienced travellers, we no longer pack toiletries because they’re standard amenities in any decent 4-star hotel. Luckily, we had a small bottle of shower gel from a beautiful hotel we’d stayed at the previous week. Otherwise, we would have had nothing to wash with. Who wants to get out of the shower in freezing temperatures just to ask reception for something that should have been provided in the first place? Clearly, housekeeping doesn’t bother checking even the most basic amenities. To be fair, the guy at reception was genuinely kind, helpful and funny. He seemed surprised about the missing towels and even gave us an extra blanket, as the temperature dropped to 6°C that night. He deserves credit, but unfortunately, his kindness couldn’t make up for the overall experience. The bed was ridiculously soft and uncomfortable, while the ancient heater barely warmed the room and constantly switched itself off, leaving us with fluctuating temperatures throughout the night. Since the hotel is practically in the middle of nowhere, with very limited dining options, we ate at its restaurant. Dinner was below average and ridiculously salty, even for someone who enjoys salty food. Our waitress seemed completely inexperienced. To top it off, the female receptionist the following morning was incredibly rude and unhelpful. Customer service clearly isn’t her strong point. We stayed here while visiting the Grand Canyon, and based on the photos, this looked like one of the nicest and most modern accommodation options in the area

Zsuzsanna·Vor 2 Wochen