Townhouse Oak Shivsrushti Historical Theme Park

The room was not clean

Sarthu·Vor 3 Monaten

“A Complete Failure of Basic Hospitality”

I had an extremely disappointing experience at this hotel. Customer service was practically nonexistent. The room carried a strong unpleasant odor, and the whole property smelled heavily of alcohol. Basic items like towels, drinking water, and soap were missing. When I tried to reach the staff, my calls were ignored, disconnected, or eventually blocked. When I asked for water, I was told none was available, so I had to order it online myself. The staff member I dealt with was rude, unprofessional, and unhelpful throughout. Cleanliness was unacceptable: bedsheets and blankets looked unwashed and poorly maintained, making the stay very uncomfortable. I’ve booked many times before and usually had good stays, but this was by far the worst. Management should improve service, hire professional staff, and maintain basic cleanliness. Please review this property carefully to avoid other travelers facing the same issues.

Panayan·Vor 5 Monaten

They didn’t even give me a room with my reservation. Nothing else.

Spacex77·Vor 10 Monaten

Very poor. Very poor

Yadav·Vor 11 Monaten

There is nothing in the property. Cleanliness, staff behaviour, used bedsheet, no towel.

Mohitesh·Vor einem Jahr