AC Hotel by Marriott Phoenix Downtown

“Modern Upscale Posing, could use a little work.”

The hotel was well put together in a good spot near the music venue, and the room was spacious, comfortable, and very modern. The breakfast was okay, but it was confusing—no clear direction or help on how to navigate the breakfast area. A gentleman ran breakfast alone, with maybe someone in the back helping with prep or cooking. He tried to explain the specialty menu items, which we weren’t sure were included in our reservation, so we politely declined and looked for other items like French pastries, frittatas, fruit, specialty juices, and honey for tea and bagels. The coffee was empty, most juices were gone, and many pastries were dry and stale. We ended up sitting in a quieter side of the dining area to enjoy breakfast just the two of us, but the staff said we were at a table usually reserved for businessmen and women for morning meetings—no signs or anyone to guide us—so it felt a bit unwelcome. Then they brought a bill and said it would be an added expense for breakfast, even though I had prepaid for two at check‑in, which made me worry about being double‑charged and left me feeling even more unwelcome.

Emsily93261·Vor 2 Wochen

I was disappointed by the limited selection, though the overall experience was decent.

Milburn·Vor 4 Wochen

“excelente”

The proximity to DB Stadium and the safety of the streets were great, and everything else I liked.

Jose·Vor einem Monat

“Great room and nice spot, close to most.”

The front desk staff were warm and friendly every time I interacted with them; they were approachable and very helpful, which made a big difference in how I was received, checked in, and how my requests were handled. When we asked for extra towels, the gentleman who delivered them was kind and sweet. The gym was well stocked with cold water, towels, and kept clean, and we enjoyed the breakfast, especially the espresso machine and coffee. It looked like a great setup if we hadn’t already had scheduled meetings. We liked sitting on the back patio; even though it was warmer, the trees and shade made it relaxing and peaceful. I didn’t like that housekeeping entered our room unannounced; we were about to leave at 10:10 AM but still gathering our things and felt a bit pushy. The gentleman servicing the breakfast area was very busy and harried; he briefly asked if we were having breakfast but was not warm or receptive, which may have been because he was just too busy, and it felt awkward. Parking is in the next building from the hotel and separate, without a breezeway, and because it’s further down a one‑way street you also have to drive around the block to reach the front of the hotel when picking up people or items. The hotel staff are generous in allowing short or quick car stops, which was appreciated but something to note for those driving a vehicle and coordinating.

Arlene·Vor einem Monat

The people were very nice and the location is good; it’s very easy to Uber around, and I love the cold stone ice cream.

Norinco·Vor einem Monat