The staff were very friendly! The owner’s behavior was deeply disappointing and dishonest. We were extremely let down by how the owner treated us. What was supposed to be a special, joyous occasion for our family on our mom’s 80th birthday turned into a stressful, pressured, and very disappointing situation. Initially, we had booked and paid for two days at $100 per day, so our stay was already confirmed and paid long ago. We had organized our entire trip around this important family event. When we simply wanted to do things properly and comply with city regulations by informing the owner that we planned a small party to celebrate our mom’s 80th, we did not expect what followed. The owner immediately seized the opportunity to demand an additional $200 USD. What shocked us most was that she made it clear that if we didn’t pay that amount, she would cancel our reservation, even though we had already paid for the stay. We found ourselves in an extremely uncomfortable situation. We had our family with us, we had planned an important event, and we didn’t want to risk jeopardizing our entire stay over a disagreement with the owner. We feared that our mom, celebrating her 80th, would be caught in a stressful situation when we just wanted to give her a beautiful memory. We also asked if we could stay an extra day, since we saw the residence still appeared available. At that point, the owner told us the residence was no longer available. Yet, I had seen it listed as available online.
IllumineeVor 3 Monaten