Geobay Hotel

The soundproofing was terrible. I first got a room with a window facing the main road; the plastic was old and couldn't seal, so the traffic noise was impossible to ignore. I asked for a change and moved to a second room, but the three guests next door were playing games and the noise was still relentless. I called the staff twice to complain, and it wasn't until 2 a.m. that the neighbors finally agreed to keep it down.

Fong·Vor 3 Wochen

Location is good. Extremely Disappointing Experience – Terrible Staff Attitude This was one of the most unpleasant hotel check-in experiences I have ever had. The biggest problem was not simply the payment issue, but the extremely rude, dismissive and unprofessional attitude of the staff. We arrived at around 12:00 midnight to check in. We wanted to make payment using Touch ’n Go (TNG) eWallet, but the staff insisted that we were not allowed to use it. There was no proper explanation or reasonable assistance provided. Instead, we were made to wait for around 30 minutes for a bank transaction while standing there late at night. What was completely unacceptable was the staff’s attitude throughout the entire situation. He actually told us that he had many other things to do and made us feel as though we were causing him trouble. He also said that he was “helping us”, as if accommodating paying guests was some kind of personal favour. This is absolutely not the level of customer service expected from a hotel. If TNG eWallet is not accepted, the hotel should clearly state the accepted payment methods before or during the booking process. Guests should not arrive at midnight only to be treated rudely and made to feel like an inconvenience. We were paying guests, not asking for a favour. A late-night check-in should be handled professionally and courteously, especially when guests have already arrived at the hotel. Instead, the staff made an already inconvenient situation much worse because of his attitude and poor communication. I strongly recommend that the hotel management review this incident and provide proper customer-service training to the staff. Staff should never speak to guests in this manner or make guests feel that they are “trouble” simply because they are trying to complete the check-in and payment process. Very disappointing service. The staff attitude completely ruined our first impression of the hotel

Melody0323·Vor einem Monat

“Unit generally is ok, except no window must be highlighted to us”

The spot is convenient, close to the mall and food outlets. The room had no window, which I didn't realize until I was there; I have a phobia of windowless rooms and it made it hard to sleep.

Ang·Vor einem Monat

The housekeeping team always greeted me with a smile, and the lobby even had a free body massage machine for guests to use. Parking was plentiful and hassle‑free.

Ariff·Vor 2 Monaten

The hotel sits in a strategic location that made everything convenient.

Zam98·Vor 3 Monaten