Pytloun Grand Hotel Imperial

The hotel is right next to the train station. The staff are very tidy and I was well helped by Tanita. Before reaching your room you walk through a whole atmospheric corridor that’s entirely lit in purple. The room was beautifully decorated and the bed was fine. The bathroom isn’t closed with a door and has a bubble bath. Sometimes the tap on the bath falls off (to open the stop in the bath). Below the hotel is a very good Italian restaurant with very friendly staff, where it was wonderfully quiet and atmospheric. Breakfast is served in the morning and is very extensive. Note that there is an 80 euro deposit (reservation on your account) for the minibar. The room has various coloured lighting. There was a remote control present, so you could choose the colours yourself. The remote worked, but the lighting didn’t change colour. Fun toys, but otherwise not very important to me. The room was otherwise perfect.

Michael·Vor 4 Wochen

“Zklamání za téměř 10.000 Kč za víkend – zanedbaný stav a nulová reakce na žádost o kompenzaci”

The staff were personable and kind, and the manager made an effort to talk to me personally at check‑out, showing that the team is well‑chosen and motivated. The building itself has historical interest. However, the furnishings were worn and neglected, lights flickered, the hygiene supplies were empty, there were stains left on the glasses and the bathroom was not cleaned thoroughly. Water temperature fluctuated wildly and the shower had almost no pressure. The restaurant was severely under‑staffed, making it hard to set up tables. Common areas were worn (soiled sofas, cracked tiles). At check‑out the manager asked me not to leave a negative review, offered a bottle of wine and promised an upgrade on my next stay because the hotel was supposedly under renovation. Yet the long‑term maintenance issues seem to be a deliberate strategy to keep good ratings. When I emailed asking for partial compensation, the hotel never responded.

Eliska·Vor 4 Wochen

Milý a ochotný personál v recepci, obzvláště slečna Anna a i v restauraci. Závoje na chodbách

Adéla·Vor 4 Wochen

The staff are pleasant. Unfortunately the rooms are very worn out, and it was unpleasant to sleep there in some places. I would already have changed the beds and furniture nearby. The mattresses were dirty. Everything else was basically fine.

Jevgenia·Vor 4 Wochen

Cleanliness. Service in the hotel restaurant and at the reception. Late check‑out until 12 pm.

Marie·Vor 4 Wochen