“No cumplen lo que prometen!”
The pool was great and the room was clean, but I booked a family room for three with a large extra bed and a double bed overlooking the garden. I paid in full at the time of booking. When I checked in, I was given a double room instead. After pointing this out, I was told there was only a family room available, but it didn’t have a garden view and the rest were occupied. No refund was offered and nothing was fixed. I spoke to Booking, who said the property didn’t answer their calls and that they would email me to discuss compensation, but they never reached out. I can’t see why I should pay in advance and be denied what I paid for, and Booking basically shrugged and told me to deal with the property.
LilianaVor einem Monat