La Quinta by Wyndham Houston NW Brookhollow

“Staff was nice, but the room was kind of nasty and the location was a little rough.”

Staff was nice. They need to do a better job at cleaning. There were stains on the bedding, hair everywhere, the microwave didn't look the best, and stains on the furniture. Also there was a roach crawling on the tv stand by the refrigerator

Whitney·Vor 2 Wochen

The pool was nice, but there was no breakfast and the hallway had a faint unpleasant odor.

Oralis·Vor 2 Wochen

“Roach party in the room and you cannot get in”

There was nothing good to say; roaches, poor customer service, a musty smell that feels like mold, and I plan to report it to the health department.

Shea·Vor 2 Wochen

When I booked the hotel, it said that breakfast was included. But when I arrived, they said that breakfast was not available because they did not have an approved health inspection. The in-room coffee maker did not have all the necessary parts; it was missing the tray. I went to the front desk and the attendant asked me if I was sure; that I should check it carefully because the tray should be there. I have been travelling for over 30 years and know how a coffee machine works. The tray was missing. I had to tell the clerk that the tray was not there, and that I was sure. I was given the tray, but only after being questioned. I then went and set up the machine and the machine did not work. I had to contact the front desk again and ask for a new coffee machine. Again, the clerk questioned me and said, "It works, you just have to operate it correctly." The coffee machine did not work, even after I tried connecting it in multiple outlets. I know how to operate a coffee machine. Again, I just felt like I was questioned and doubted, instead of prioritizing customer service. The shampoo and soap offerings are ridiculous as well

Norberto·Vor 3 Wochen

“Lovely stay thank you”

Everything was fine, and there were no problems.

Whitney·Vor 3 Wochen